Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
The goods arrived quickly, meets its own characteristics.
Very good
Very good product
It's all good.
Haven't tried as yet but appear well made. Delivery was very prompt, ahead of expected time.
Great stuff. Fully corresponds to the description. The dimensional grid is correct. Fast shipping. The goods are completely satisfied. On the volume of the thigh-42 cm, the volume of the boot-35 cm, the size M came up perfectly. I recommend to buy it. To the store of success and prosperity.
Looks just like the photo but just a little too small.
Excellent
It came perfectly. Special thanks for the delivery. The store could not send 5post and sent the SDEC to the nearest point of issue!! Very well done!!!
Same feedback as before.
The illustration shows it longer below the knee, it is alright like it fits me.
Everything is fine! To Belarus has come ~ in 3 weeks
Two in one parcel thanks for the speed from China, Moscow still goes
Everything came up thanks, from China it was faster than from Russia to Omsk. I'm waiting, logistics is limping.
The size approached successfully, ordered XL, at my size: under the knee-40 cm, above the knee-49 cm sits well, does not press more than necessary. But there are disadvantages-first, there is no rubberized strip along the edges and the bandage is twisted. And secondly, Velcro makes puffs on the bandage, you need to be careful and try to attach Velcro to the center, where a special base. But in general, she will perform her function, I'm happy with the purchase.
Nice fit. Fast delivery. I am happy.
On a full leg does not fit roll down. There are no selicon rubber bands.
Took two sizes M and L-attached, in size identical. The only thing on one is inside the shildik L, and the other does not have a shildik. Let's see. Delivery is fast, a couple of weeks and took next to their cdek.
Good product
Normal bandage for this moneyTook the second, let it beIt helps me
The order was sent quickly also quickly, the size approached I recommend the store.
Delivery in RB 20 days. It's okay, only like a rubber band is short.
Received the parcel on time, sits on the knee well. I liked the product. I recommend
I only bought one pad to try out and it fits like glove. Will buy one more to make a pair
Great knee pad.