Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Fast delivery good product. Sale there still
Just like photo- thank you
Very good product I recommend to the excellent store as in the photograph I arrive very fast
The knee pads are good. A regular crimping harness in the drain is an excellent solution, you do not need to collective-farm, as was the case with medical and other branded ones. They would still have a silicone ring and side amplifiers-in general, there would be a bomb, even more expensive. On such a dumpling as I (183 cm, 105 kg) came XXL, very elastic, so no longer need to take. Crimping well. Yes, the delivery is instant.
Thank you.
Fits snugly, should have gotten a Large, because my leg is too thick and it's a little tight. Good shipping and timely delivery.
Thank you to the store for the goods and huge minus the logistics that deliver it.
Everything is cool but most likely it will be too small to order dad m Velcro good. after fitting, I'll add a review
My husband liked it, it sits perfectly. Then I will write extra
All is super! Thank you very much! Wear like everything! Excellent store and store! Success!
It quickly. order XXL 49 cm. a little hard.
Knee pad like. Arrived very quickly. With its task, records the knee, relieves pain. Cons of: short elastic, had to cut off, could further change to a longer, but knee splendidly on knee and without it. Size fit, top 52 cm, bottom 41 cm, important to measure foot away from the knee, in 15-10 cm above and below the knee. Thanks to the store.
I was thrilled that the package arrived in less than a month. It was exactly as described, this is a store you can trust.
Thank store. My order is arrived here today. Good product for exercise and sports.
Excellent knee pads, perfectly fit the knees, bought for her mother. Selected size ugad (and all is fine, stretch). Strong material. Included one order-1 unit knee pads, so buy twice (in one order was a paid service for 2 units). Delivery fast. Material smells China, thanks to our friends, happy and mom too. Respect.
Uncle!)