Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Item as described
Mue good shoe I recommend
Comfortable, warm and barely weigh. A success!
The order arrived earlier than expected (Sicily Italy). Great packaging is right size
Bots are definitely better than you might expect. Slightly uncomfortable on my leg, 100% synthetics and imitation of natural materials. But surprisingly warm and resistant to winter reagents and moisture. Soft and durable sole, on ice slides moderately. I thought they would fall apart in a month, and it looks like a couple of seasons are going to go away until the "plush" cover inside is torn off. In general, the very thing about our winter shit.
Excellent, good value for your money Very hot
13 size is 29 cm heel, and loose. the shoes are warm, comfortable, nice to wear.
Their size 27,5 a wide foot with a high lift sat normally on a toe with a fleece, without playing with insoles, on a woolen toe it is already a bit tight. In General, I got what I wanted.
Cool boots. I buy it for the second time. The first couple served 3 seasons...
Everything as always with this seller-great. Thank you! I take the second such, the first for three years, that is, I wore it for three seasons. Quite normal, but decided to update just in case. Thanks again to the seller.
I like it very much, it is 46 size, I took 49, it fits perfectly. I didn't like the delivery very much, instead of the planned time it arrived 20 days later.
A little big But the product is good
Fast shipping and delivery-12 days from the time of order. The seller is very attentive, asked if I ordered the right size. I ordered No. 11 for a foot length of 28 cm. They're even a little big. Insole 29 cm. The boots are not heavy when I picked up the parcel, I even doubted that it was wearing shoes, it is so light) the boots are warm and my husband is comfortable in them. I'm satisfied with the order. Thank you dear seller!
Well received. Good.
I received it very well