Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
I'm from these sneakers. I 've been wearing it for the 5th year. There are all colors. Lungs, the leg sleeps in them. Comfortable. I wear it in summer and on sports. I wash in a washing machine. At its 38 size I take 6.5
This is my love!!!!!! I order the second time. The first couple I had enough for three seasons, I run into them and do Pilates, very comfortable, breathable and weightless, I recommend definitely!!
Good, light sneakers. I order the second pair. Washed in a typewriter, quickly dry. I wash often, did not fall apart yet. Size 6.5 came up to 37 Russian.
Received quickly, I order a second time for my daughter. In this pair over the heel strongly rubs, very hard seams. But it's solved. Got in 2 weeks at Peter.
Shoes very good. You need to take a size bigger. Recommend
Very light, comfortable, you need to order larger than their own
The second pair of sneakers. Very light and comfortable
Crosses are excellent. Lightweight, comfortable. Erased in the machine. Buy three times already. Come in two weeks. Recommend.
Todo great with always
They are very comfortable and look exactly like the pictures
i really like how light the shoes feels on my hand. But how come the store didn't send free socks? I see other reviewers have a pair for their order.
I loved the super comfortable, light and thin sneakers
Sneakers are very nice. For size 39 took 7,5. Thanks store for gift
Absolutely love these shoes! They're so comfortable and fit perfectly!
They are really cute!!! I love them!! Kind of big but they are great
True to size,Lightweight & very cute
It's the second time I 've bought, a little big but it doesn't matter. Thanks for the little gift!
I didn't workout with them yet but looks just like the picture
Super comfortable! I'm 40 and I ordered them in 41, it's nickel!
Delivery to moscow 1,5 months. The size sits well on the leg 26,5 cm (41 size). The gray color is darker than the store's photo, and the green is more saturated. As a gift, the seller put the socks. For such a price, sneakers are excellent, quite legible.
These sneakers are taken for 5-6 years. For yourself, for her daughter and for his son. We also take them for sports. Light, comfortable, the season went away and it was not a pity to throw out. For the summer season I kill completely. Highly recommend!!! Awesome. At 38 size I take 6.5