Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
I have size 34. The down jacket is size M. It fits perfectly. The down jacket has become much more beautiful, fuller after washing and DRYING in the WASHETROCKNER. Just like in the picture!
It came on time, in a stop, convenient. In appearance from the package-strange and thin, but it becomes very much even if you steam well) and the air then inflated. The store advised the size M, it's good that I read the reviews and chose all the same L. She sat comfortably, pockets at the correct height, the only thing, I would like a sleeve a couple of cm longer. The main zipper is good, on the pockets are secret (for an amateur). My parameters are OG 86, OB 96, height 162. L is great, M would be small in the chest, it is already at the limit.
Down jacket is excellent! But I was wrong with the size, 5XL for size 50-52 was very large. Without problems, I issued a free refund. I definitely recommend the store.
I waited very much and was extremely large... On parameters 95/78/98, you need a maximum of XL... Color chic, the hood is unfastened (with a zipper)
Beautiful and light, I'll buy one more!
Everything came up. Thank you! Shipping Super! The store is kind, attentive. I recommend to everyone, everyone!
I ordered more, I really liked it
Seller recommend! Prompt shipment and delivery!
Very light, pleasant to the touch, cute jacket! Fast delivery. I recommend!!!
A beautiful down jacket, light, for the autumn just right. On the Russian 50R took 3 XL, came up perfectly, delivery two weeks!
Good easy!!! Jacket. Really with fluff. I order the second time can not guess with the size
I really liked the jacket, the color is wonderful milky blue. Lying, threads do not stick out. Thank you store. On ob-108, took 112, most that, freely, you can wear a sweatshirt. I did not communicate with the seller.
Very quickly came. size L at 46 sat perfectly! thanks to the store)
Goes in size. If you want more freely, take a larger size. At its 56 took 7XL, you can still wear a sweatshirt.
Did not guess with the size, 50 came on 4XL
I am very happy with the items
The sleeves are a little short. After the first wash, the Pooh did not fall off, which pleased! In early spring-the most it!
3 XL at 48 large turned out to be the down jacket itself liked
Everything would be fine, but in the seams came down. 7XL at 52-54 is free for a sweatshirt.
Like the product. Recommend.
Excellent light down jacket, I buy already the third one, you can and in-5 to the store run and in + 15 throw away from the wind, perfectly washed, it is indispensable. 4XL this is about size 52
Excellent!!! Served well even with sweatshirt and other blouse underneath, also not was huge, very good, like, super compact to carry in travel or store!!!! Buy other colors future!!!
very good
The size approached, just wanted that the sleeves were wider.
super