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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
Arrange your return for a full refund, we've got you covered with our full Buyer protection
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Very beautiful and arrived the way it was in the image.
Everything arrived perfect. Excellent for learning gives child
Perfect is only a little smaller but it's beautiful
I like
ok
As described. Very well made. Fast delivery.
My grandson loves it, he spends hours playing. It is resistant, for the price it has this super good
It's very nice, I loved it for my son, I think he's going to love it.
really fun to teach your babies the alphabet.
Wooden and beautiful. Attractive colors help support the literacy and Association of the figure with the idea of number.
I liked the very good material
Arrived very quickly, it is very beautiful children were fascinated
Very good. Our 3 year old likes it.
Very beautiful, my patients loved it, I only found it small, but for the price it is still worth it, I recommend it
Very beautiful and identical to the ad
Very good
Lindoooo! Super recommend.
The letters are well made and well painted the size is not large, it is really 20x19,5 cm the part of the letters fit. I put the numbers I bought together, and I found the numbers in a very small size in relation to the letters. Arrived inside the Para and well packed. Thank you seller.
Great
Excellent Product
I thought it was bigger, but it does its job
Arrived fast! I thought it was bigger, but okay, it was my fault that I didn't look at the description.
A pleasant puzzle. Filing up well Fast shipping, I warmly recommend.
As picture description, no communication with seller but very fast reception
Quite good, the child likes it, it's a pity that it cracked (