Item Specifics
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trysho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trysho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
package arrived damaged but that the fault of the postal service, could tell it was packaged very well by the store at their end. still... hat held it's shape and is in perfect condition. very well crafted
Came all crushed. All deformed... I hope it takes its original form, if not, it will be rubbish...
Packed perfectly. In 4 packages. 2 inflatable.
*** A1 ** Seller *** Everything ** as ** Described *** A1+ ***
Good Article, material is good or
As described, and well packed. Good price
Felt is a little harsh, the hat is good. The package is excellent, nothing was broken by the delivery of the boy delayed well, come on
Very good hats, slightly bent wing was steamed no problem, excellent cup, I will certainly buy again
Skvěle zpracovaný klobouk. Rychlé dodání.
Excellent products sent very quickly by the superb and trustworthy store - many thanks.
A good hat, very pleased with the material. The only problem with delivery (the parcel on the way opened (in Russia probably already), so a little crumpled).
Good !!!!
Cool hat
CAP hat. I arrived on time, even before a little. Packed in inflated packages, came whole, looks great. Size 60 took-came up exactly. Recommend
Packed very very well. Came to me fully intact and undamaged. I received the item within 2 weeks!
The goods came pompous.
Hat norms but it's such a feeling that the bigger one usually 59 me normally but not here, I had to make a lining under the head. Packed in several bullets came intact.
Very satisfied
Exactly what I expected. Thank you.
I take the second hat-charm
Very nice hat, wool felt, the wing a little wider than I usually do but generally has a very classic cut, I would recommend improving the shipment a little bit arrived quite deformed the wing and a little the cup but being felt with patience and a little steam can be improved, I will definitely buy again, it arrived 2 weeks earlier than expected
Thank you so much! The order came quickly. Asked the store to pack the goods well. Packed very well (in two air packages), nothing bent, did not break. There is a light smell, not critical, I think it will quickly fade.
The best hat I buyed, I think is very elegant and fancy. The materials are superior.
Very beautiful, I am very happy hat good, thank you very much familiar.
Excellent well finishedArrived in very good condition